Last updated: March 18, 2026
1. Who We Are
UpClean Cleaning Services ("UpClean", "we", "our", "us") is a commercial cleaning company based in Kelowna, BC, Canada. Our address is 1502 Sutherland Ave #202, Kelowna, BC V1Y 5Y6. You can contact us at [email protected] or (250) 899-0474.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number and company name when you request a quote or contact us
- Information about your cleaning needs and business premises
- Communications between you and UpClean
We also collect information automatically when you use our website:
- Usage data via Google Analytics (GA4) including pages visited and time spent
- Session recordings and heatmaps via Microsoft Clarity
- Device type, browser type and approximate location
- Conversion data via Google Tag Manager and Google Ads
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Provide and improve our cleaning services
- Send service-related communications
- Analyse website usage to improve our online experience
- Run and optimise Google Ads campaigns
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Google LLC — for analytics (GA4) and advertising (Google Ads)
- Microsoft Corporation — for session recording (Microsoft Clarity)
- Web3Forms — for form submission processing
- Service providers who assist us in operating our business, under confidentiality agreements
- Law enforcement or regulators when required by law
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies through Google Tag Manager, Google Analytics, Microsoft Clarity and Google Ads. These help us understand how visitors use our site and improve our advertising.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can opt out of personalised Google Ads at adssettings.google.com.
6. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Quote request data is retained for up to 2 years. You may request deletion of your data at any time by contacting us.
7. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for non-essential uses
- Request deletion of your personal information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at [email protected].
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All data is transmitted over HTTPS.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
- Email: [email protected]
- Phone: (250) 899-0474
- Address: 1502 Sutherland Ave #202, Kelowna, BC V1Y 5Y6